Sales Training:  The Ten Commandments of Customer Service

By Mark Bowser - Motivational Business Speaker

1. Find a need and fill it.

2. Listen! Listen! Listen!

3. Smile!

4. The customer is not always right, but they are the king and queen.

5. Be polite, nice, and kind at all times.

6. Connect with the customer! BUILD RAPPORT!

7. Light up! Be positive and enthusiastic

8. Keep your cool! Don’t let the customer get you hot under the collar.

9. Take care of yourself. Conquer your stress or your customer service will stink.

10. Treat the customer as you want to be treated.

For information on how you can bring motivational business speaker Mark Bowser to speak at your next sales training event, please email him at info@TakeActionSales.com .

Books by Mark Bowser:  For information click the link

Power Nuggets

Unlocking the Champion Within