Succeeding with Empowered Customer Service, by Mark Bowser: What would you do if you lost 3 out of your top 10 customers…tomorrow?  Even more important, what is your plan to keep them loyal…today?  more

The Ten Commandments of Customer Service, by Mark Bowser:  1. Find a need and fill it. 2. Listen! Listen! Listen! more

"FABLED SERVICE"  How Nordstrom Wins the War for Customers, by Mark Bowser:  Sales and Customer Service go hand in hand.  Sales brings the customer in the door and service keeps them in the door.  In this article, Sales and Leadership expert Mark Bowser tells a heart warming story that teaches us some huge sales and service lessons.  more

The Keeper of the Spring, by Mark Bowser:  I came across a story one time which I think illustrates beautifully how we need to take care of our prospects when selling.   more

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